Are you ready to improve your customer relationship ?

The supplier relationship is often related to customer relationships, we have developed expertise in the needs analysis and CRM environment establishment (customer relationship management).

Set your goals

Each company works differently with its customers and prospects, we carry out an analysis of your commercial situation and your mode of operation

Benchmarking of CRM solutions

Based on the findings we propose the most suitable software to your context

Monitoring and improvement

We manage change management, training, for effective and sustainable support because your business is constantly moving !

Support to the implementation

We support you in the setting and if necessary customization of the product, as well as interfacing with our SRM

WE DO IT FOR YOU

COLLABORATE WITH YOUR CUSTOMERS

A tool is essential but I do not know the offers and the wrong choice can be cons-productive. Should we integrate the entire customer and prospects base ? Integrate monitoring activity ? To put a focus on lead generation ? To integrate orders and invoices in this process ?

With a good understanding of your situation and your goals, we will analyze your business situation and help you define your project and your scope. This will be aligned and consistent with its objectives.

CENTRALIZE INFORMATION

As a manager, I have to follow the selling activity to better anticipate needs and be agile towards my clients. My teams do not want to spend too much time educating these tools, but I have to understand the evolution of my business.

The challenge is to find the right balance between the activity report and the creation of opportunity and the service to the customer : once the scope is defined, a benchmark of market solutions is made to offer the most suitable solution your context. Interviews will validate this choice and initiate the implementation and configuration of the chosen solution.

SET UP THE CRM

I do not know how to import contacts into CRM, edit reports or structure emails? how to prepare orders and invoices if the tool has it?

We help in setting and monitoring the use of your tool, and if necessary we connect it to our supplier relationship management tool. Your job is to follow your customers!

Do you have a project ?